Sr Sales Operations Coordinator

Who We Are

HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS (point of sale) system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.

Job Overview

Are you an enthusiastic Sales Operations teammate who enjoys the fast-paced nature of a growing SaaS company with a tight-knit team feel? Do you welcome the challenge(s) of thinking strategically about how to align, equip, and empower an entire sales org, regardless of the nuances and caveats? Does partnering with Sales, Product Management, Product Marketing, Finance, Marketing Operations, and Customer Success teams to better enable the sales organization’s performance excite you?   

The Sr. Sales Operations Coordinator role will report directly to the Director of Sales Operations and consistently support the needs of the selling organization. The goal of this role is to act as a support person for the sales team to achieve their targets through tech stack, reporting, and process updates and efficiencies. This teammate will contribute to the development of new ideas, work on selling analysis, and execute upon cross-functional objectives geared towards collaboratively solving for company initiatives.  

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX. 

Essential Responsibilities and Duties:

• Establish high levels of quality, accuracy, reporting, forecasting, and other efforts owned by Sales Operations  
• Track and analyze sales data  
• Ensure the integrity of historic and current sales data  
• Establish new users across all systems within the sales tech stack  
• Support the refinement of processes that focus on seller efficiency, effectiveness, and productivity  
• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth  
• Collaborate with the Marketing team(s) to ensure proper lead management processes, metrics and policies are adopted across the sales org  
• Work cross-functionally to improve integration between Salesforce and other mission-critical systems, including NetSuite, Outreach, HubSpot, ChiliPiper, Gainsight, Brizo, and GuideCX.  
• Support the field sales team on execution of quote processes, pricing, configuration, and contracting terms across the systems  
• Provide first-tier support for any end-user technical or process questions in the sales tech stack  

Required Qualifications and Skills

• Has a passion for sales support and data – AKA: Sales Operations   
• Understands the value of clean data, process integrity, and org-wide collaboration/buy-in    
• Possesses strong communication skills and a desire to work effectively across Sales, GTM, Customer Success, and Executive team(s)  
• Takes a proactive approach to the role where they not only identify the problem but propose solutions and execution plans to the larger team(s)  

What you need for this position

• Exemplary written/verbal communication, critical thinking, and interpersonal skills both upstream and downstream  
• Proficient in Hubspot, Salesforce, NetSuite, Gainsight, GuideCX, VOIP dialers, and Microsoft products  
• You are organized and efficient and desire to learn new technologies and processes quickly. You deliver results in a demanding environment with multiple competing priorities under minimal supervision  
• You enjoy working in a fast-paced and agile company with the ability to manage changing requirements  
• You speak up and help to develop best practice solutions. You seek to understand the underlying requirements of what an end user is asking for, and not just do what you are asked.  
• You’re a phenomenal teammate. You’re a strong communicator who can translate the needs of the sellers (and other cross-functional teammates) into tangible system and process improvements. You understand the importance of keeping everyone in the loop, and you take proactive measures to do so. You’re intellectually honest.  
• Exceptional analytical skills with a demonstrated ability to extract insights from data, with excellent business awareness  
• Able to operate autonomously in a fast-paced environment with the capacity to make informed decisions  
• High organizational aptitude with strong motivation for continuous improvement and an ability to create impact in a fast-paced environment  
• Ability to independently identify problems, propose solutions and execute  
• High proficiency with tools including but not limited to: Salesforce, Lessonly, NetSuite, Outreach, Congo, Hubspot, RingCentral, Gong, Clari, Gainsight, GuideCX, and Microsoft products  
• Highly organized, sales-focused, strong attention to detail  
• 3+ year(s) of experience in sales operations, sales, product marketing, or a combination of related fields, with a SaaS background   
• Bachelor’s degree or commensurate experience

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.  

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.