Customer Success Specialist (Bilingual Chinese or Thai)

Who We Are

HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.

Position Overview

Work with restaurant partners to regularly review, retain and optimize service with Menufy by HungerRush. Check the customer’s brand web presence across platforms like Google, Apple, Facebook, Yelp, and more. Work closely with our highest volume restaurant partners to ensure continued success. Focus on customer outreach, retention, new product/service awareness, and order improvement coaching.  

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Ohio, Pennsylvania, Washington D.C, or Washington. Access to an office space is available in Overland Park, KS and Houston, TX. 

Essential Responsibilities and Duties

• Assess customer needs, provide expertise and knowledge on product features, and provide consulting services regarding available options  
• Design and implement customer retention strategies to increase loyalty and retain business  
• Recover, optimize, maintain, and protect our customers’ information on search engines and Google Business Profiles  
• Communicate with other organizations like Google Support to assist our customers' needs  
• Schedule and conduct performance briefings with customers and work to find solutions for potential inquiries  
• Maintain the highest level of knowledge about our competitors  
• Review customer’s business settings and modify them as needed to optimize the success of the customer  

Required Qualifications

Education  

• High School Diploma or equivalent

Experience  

• Minimum of 2-year industry or related experience required  
• Minimum of 3-year customer service experience required  
• 1+ years of restaurant experience preferred  
• Bilingual in either Chinese or Thai

What Tou Need For This Position

• Proficient with Microsoft Office (Excel and Word)  
• Demonstrated attention to detail and organization  
• Strong knowledge of Google Docs and Google Sheets  
• Demonstrated attention to detail and organization  
• Experience using Zendesk is preferred  
• Experience using Gainsight is preferred  
• Experience with Google Business Profiles, Apple Listings, and Bing Places for Business preferred  
• Secondary language (particularly Thai or Chinese) helpful 

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.